If something is not right, here is how returns work for Pagetrell orders, including eligibility, postage responsibility, and refund timing.
30-day return window
You may return unused items in their original packaging within 30 days of delivery. Change-of-mind returns must be unused and in original packaging, and the buyer pays return postage.
If you received an approved defective or incorrect item, the seller pays return postage. Contact us first so we can confirm the issue and provide return instructions.
How to start a return
Contact us at support@pagetrell.store or +1 662 934 5842, or use the form on Contact. Include your order number, the item you want to return, and the reason. We will reply with return instructions.
Please do not send items back without contacting us first. Returns sent without prior contact may be delayed or refused.
Refunds and inspection
Once we receive and inspect your return, we initiate refunds within 5–10 business days. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
For cancellations before dispatch, see Cancellation. For shipping timelines, see Shipping.